POLICIES

Company Policies -Terms and Conditions.

Waiting Time

Waiting charges begin 15 minutes after the scheduled pick-up time on departures.

After 15 minutes, waiting time is retroactive to the scheduled departure.

Waiting Time charges are assessed hourly.

Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.

No-Show Fee

A no-show fee equal to the trip cost plus 20% Service charge plus applicable waiting time will be charged when the passenger fails to show at the designated location.

In order to avoid this charge, passengers should not leave designated locations without notifying CH LIVERY SERVICES.

Towncar and SUV Cancellations

Round Trips must be canceled as two separate reservations. A cancellation fee equalto 25% of the trip cost plus 20% service charge will be charged for any cancellationbefore 48 hours scheduled pick-up time. Cancellation within 24 hours will result in a full charge equal to the cost of the trip plus the 20% service fee.

Note: A non refundable deposit of 25%charged to your credit card is required for reservation.

Surcharges

• There is a $20.00 surcharge for service scheduled between midnight and 6:00 am.
• All out-of-pocket charges, including two way tolls, parking, airport fees will be billed to customer.
• All rates exclude 20% gratuity.
• There is a $25.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year's Day, andafter 5:00 p.m. Christmas Eve and New Year's Eve.

Note: A nonrefundable deposit of 30% is required for reservation.

Methods of Payment

We accept cash and most major credit cards, American Express, Master Card, Visa, and Dinners Club. There will be a 5% Credit Card Service Fee.

Hourly Rates

Hourly rates are billed from the time the driver leaves the CH LIVERY SERVICES facility until the time he returns. Fractions of an hour are charges at a half-hour rate.

Gratuity and tips

CH LIVERY SERVICES chauffeurs do not accept gratuities. A 20% service fee based on the fare will be added to the bill.

We reserve the right

CH LIVERY SERVICES reserves the right to cancel any Service without Refund, if the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury.

Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund.

This is without exception.

Surcharge

CH LIVERY SERVICES will add 10% for service between the hours of 12AM - 6AM.